Frequently asked questions | Questions and Answers
What’s customer service response time?
Customer service is our #1 priority. All emails & voice-mails will be acknowledged within 24-48 hours
Why are some of your prices slightly higher than competitors?
Our prices are based on what it costs us to provide you with the best quality product. This includes:
- Developing colorful contagious graphics
- Upgrading and maintaining our store front
- Using the best quality products
- Offering timely services
- Going above and beyond competitors
How would you rate the qualities of your materials?
- 5 stars and a possible!
- High Product Quality
- High-quality Printing Technology
- Flex and flock printing: durable prints, no fading
- Special printing: Glitter or metallic print colors, writable flex and much more
- Quality Embroideries
Who manufactures products?
American Apparel, Bella, Fruit of the Loom, Hanes, Anvil and many more!
What types of payment do you accept for services?
We accept PayPal including and not limited to Visa, Master Card and Debit Cards.
How do I place an order?
To begin shopping, you use any of the category choices found at the top of the page to browse a specific department. Or, find items easily by utilizing the search bar found in the top center area of the window. Simply type in a keyword related to your desired item and browse the results. Once you have found an item you wish to purchase, choose a size and color and click on the “Add to Cart” button. Your item will be reflected in the shopping bag found in the upper right area of the window. Ready to check out? Click on the Checkout button. If not, you may continue to browse the site. Your desired items will stay in your shopping bag. Follow the steps of the checkout to complete your purchase.
What’s online availability?
You may contact our customer service team for online availability questions.
Will I have to pay sales tax?
Sales tax will be charged to orders shipped to: CT, FL, D.C., IL, MA, MD, MI, MO, NJ, NY, OH, PA, VA. Etc… Tax will be calculated at time of check out and will be included in your order summary.
Where can I find product details and size charts?
For sizing information, please click on the Size Chart tab found on the navigation menu.
How should I clean my garments?
Garments that are stained or affected by perfume, deodorant, perspiration or salt stains should be dry cleaned as soon as possible. Light decorated garments, should be cleaned after each wear as they tend to be more vulnerable to soil. Always have your clothing dry cleaned before storage at the end of each season.
When / how soon does my order ship?
Standard shipping within the US: 4-8 business days
Is the site secure and how is security provided?
Secure shopping with PayPal SSL encryption:
All of your personal data will be securely transferred with PayPal SSL encryption, so that it cannot be seen by any other third party. As an established and trustworthy vendor, PayPal will ensure a secure and reliable payment processing.
Do you accept returns?
As of now we do not accept returns as we are an original Quality Focused clothing company seeking gains, all sales are final. In the future: we will gladly exchange or credit your timely return of unworn, unlaundered merchandise when it is presented in salable condition with the original vendor packaging and tags. We cannot exchange or credit gourmet, altered, customized or personalized items. Used merchandise cannot be returned unless defective.
Will you use my customer data for promotional purposes?
Unity U.S.A. CLOTHING® does not use customer data for promotional purposes, except when you have expressly given us your permission. You can change your consent at any time.
The necessary data for the business transaction will be saved and within the scope of the order processing will be given to associated companies if necessary. Of course, all personal data will be handled confidentially.